Accessibility

Accessibility

Kielder Winter Wonderland is owned and operated by Northumbrian Water Limited. We adhere to all standards set by Northumbrian Water and some of the numbers below may put you through to them rather than the Winter Wonderland team.

Making our websites easy for everyone to use.

Making our websites easy to use is really important to us. We are constantly looking at ways to improve accessibility, so if you have any specific questions or need any assistance, please call 0845 733 5566 and we’ll do everything we can to help.

Booking Kielder Winter Wonderland

You can book tickets to Kielder Winter Wonderland either online or by calling 0800 111 4149. Lodges need to be booked over the phone as we currently do not have this option available online. Deaf and hard of hearing customers can contact us via an operator using Text Relay/Next Generation Text http://ngts.org.uk/textrelay.php or you can email us at leisureteam@nwl.co.uk and we will work with you to meet any requirements you have.

Living up to standards

We aim to meet W3C standards to improve the accessibility of the site. W3C – or the World Wide Web Consortium – is an international body established to develop interoperable technologies for the web.

We take accessibility seriously and know that simply adhering to standards is only part of the solution. We are ultimately looking to provide you with the best possible service, and this will involve us keeping abreast of the published standards and legal requirements, as well as your real accessibility needs.

Standards we adhere to include:

XHTML – the language used to create web pages on the Internet. This is an XML (eXtensible Mark-up Language) compliant reworking of HTML (Hypertext Mark-up Language).

CSS – this stands for cascading style sheets and is a language which allows presentation styles to be attached to structured HTML and XHTML documents.

WCAG (Web Content Accessibility Guidelines) version 1 – this was published in 1999 and provides three levels of guidelines for assisting in building accessible website. Eventually we aim to meet at least the second level guidelines across all of our sites. We are also monitoring the development of the new draft of the guidelines (WCAG 2) as well as proposed errata for WCAG 1.

Browser support

NWL recommend viewing and accessing the website using the following supported browsers:

  • IE11
  • Safari v5.1.7 +
  • Firefox v35 +
  • Chrome v38 +

If you experience any problems accessing the NWL website, it is recommended that the browser version is checked against the list above and appropriate updates are run to reflect the browsers supported.

Kielder Winter Wonderland is closer than you think! We’re only 44 miles from Carlisle, 46 miles from Newcastle and 60 miles from Durham.

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