Frequently Asked Questions

What is Kielder Winter Wonderland?

Kielder Winter Wonderland is a unique, outdoor theatrical event held in the stunning forest and lakeside setting of the award winning Kielder Water & Forest Park in Northumberland. Families enjoy a full day experience of activities and surprises to delight the children with the anticipation of Christmas.

Kielder Winter Wonderland is a children’s experience ideally suited for children between three and ten years of age and as such the number of adults that can attend certain activities may be limited. Children under the age of three can still participate in all of the activities but will need some help from grown ups on the snow tube and in the Elves Workshop. The recommended ages are a guide only, children under 3 will still enjoy the experience and be able to participate in activities.

What are your opening times and dates?

Tickets start at £34.50 per person. Children aged under 2 are £5 per ticket. The event will run on 16th*, 17th, 23rd, 24th and 30th November and 1st, 7th, 8th, 14th, 15th, 20th, 21st, 22nd and 23rd December.

The 16th November is our day of relaxed performances for families living with additional needs.

Kielder Winter Wonderland is full day experience, times will be allocated to you when you book your tickets.

We recommend you plan to arrive at least 30 minutes before your first activity to allow time to get on site and for any delays and traffic.

The site opens from 8.30am to allow the first groups of the day onsite. Activities such as the snowtubing begin from 10am. The site shuts at 5pm.

How can I book?

You can book day tickets here

Is the site suitable for wheelchairs?

Yes we have many wheelchair users who visit us onsite. The Snowman route is the most accessible route for your visit to Father Christmas. If you have any concerns over accessibility please email us at info@kielderwinterwonderland.com

Is the site suitable for pushchairs?

Yes, we know lots of families often have prams and buggies with them and the site is fine for this. It is all mostly flat and we have pram parks to leave your prams in during events where they won’t fit inside. We recommend the Snowman route when booking as this is a slightly flatter route when you enter the forest to see Father Christmas.

What information do I need to have when I book?

When you book online you will need to know which date you would like to visit and what what time you would like to see Father Christmas. You will also need to have a secret for Father Christmas for each child that is attending, This can be anything from ‘Sarah has a new goldfish which she looks after very well’ to ‘Peter has won four gold stars at school this year’ or ‘Sally really wants a puppy for Christmas.’ The visit to Father Christmas is a group visit with other children.

Do I need to pay in full at the time of booking?

Yes tickets need to be paid in full at the time of booking.

How do I book a lodge?

Lodges are bookable through Hoseasons. Please be aware that lodge bookings do not include your day tickets and these must be purchased online.

Does the price of the lodge include tickets to the event?

The lodge price shown on the website does not include the price of the day tickets, these must be paid in addition to the lodge. Ticket prices start at £34.50 per person or £5 if your child is under two years.

What is the difference between the Reindeer and Snowman options?

The Reindeer and Snowman options are your time to see Father Christmas. These are the same experience and are named differently to identify the group you are in. If you need wheelchair access we recommend you pick the Snowman route as this is the accessible route.

What is the time for on the booking page?

The time is for when you go to see Father Christmas not the time you need to arrive. The event is a full day event, your other timings will be allocated depending on the time you pick to see Father Christmas. We recommend that you arrive onsite from 9am, a more accurate time can be found in your ticket confirmation email.

Will I get signal on my phone at Kielder?

Kielder Winter Wonderland is set within the heart of Kielder forest which means signal is extremely limited. Wi-Fi is available in our reception area and in The Forest Bar & Kitchen, however this will be limited service due to the number of people on site.

What type of clothing should I wear?

Warm and waterproof clothing, hats, gloves and outdoor winter footwear are advised. We also recommend you bring spare clothes for children.

Can I buy tickets on the day?

All tickets must be booked in advance online. Early booking is strongly recommended to avoid disappointment. We do not sell tickets on site and you must have a ticket to enter the site.

Are family tickets available?

Currently we sell tickets separately, a family ticket isn’t available.

How much is it for children?

The ticket price starts at £34.50 for everybody aged 2 and over. If you have a child under two years, the price is £5.

Do you see Father Christmas individually?

Your visit to Father Christmas is part of a group. You visit the elves workshop first to make toys and then go to find Father Christmas in the forest. You will see him as a group and this is where he will read out your name and the secret that you have provided when booking.

Can I attend the event without a child?

Kielder Winter Wonderland is a family event designed for children which wouldn’t be suitable for adults only. To attend the event you will need to be attending with a child.

Is there a booking fee?

Yes, a booking fee of £5 will be applied when you make your booking.

When will I receive my ticket?

You will receive an email confirmation within a few minutes after you have made your booking with your tickets included.

Can I change my booking once it has been made?

We strongly recommend that you have all of your details ready when placing your order, including dates and secrets. Bookings can be changed however this incurs a £7 fee.

Can I bring my dog?

Guide dogs and other assistance dogs are permitted on site but we do not accept other pets on site during Kielder Winter Wonderland. Dogs are still welcome on your lodge break.

Is there a cash point on site?

We do not have a cash point on site. We recommend you bring cash with you on the day. We do accept card payments in Carol’s Christmas Shop and in the Forest Bar & Kitchen but some of our food vendors may not have suitable connection.

When will I receive my letter from Father Christmas?

You will receive this the week before Christmas, we send them out around the last day of postage date. Your letter is themed around the Kielder Winter Wonderland experience and the day you will have. There are some cases where the letter will arrive before you have attended the event, this mostly applies to the last dates of the event, – please do not open it until after you have been. We will clearly mark it as from Kielder Winter Wonderland so that you can recognise it when it arrives.

How can I contact you?

You can call us on 03333 216 315 email us at info@kielderwinterwonderland.com

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